Topseal Approved Installers
When you enquire about a Topseal GRP roofing system direct to Topseal, you will be contacted only by approved Topseal installers.
Topseal operates an ‘approved status’ accreditation scheme for every installer. You can check whether an installer is a bona-fide Topseal approved installer on this website or by calling Topseal direct. From August 2010, every Topseal approved installer’s details will be registered on this website and you can check their validity by asking for their unique number which you can use to check out their credentials online on the home page of this website.
Every Topseal approved installer has been through the comprehensive Topseal training course, which covers every aspect of installation, product knowledge and customer service. Prior to passing the course, each member must study and agree to the ethics of Topseal’s customer charter (read it here), which does not allow cold calling or pressure sales tactics and promotes good customer service values. Should any approved Topseal installer break this agreement then you should call Topseal head office direct and your complaint will be dealt with swiftly.
Once an installer has been approved by Topseal, every completed job is assessed by Topseal through follow-up courtesy customer satisfaction telephone calls and routine company surveys. In addition, random on-site inspections are carried out to ensure that Topseal quality standards meet the expectations of the company and you, the customer.
Every Topseal approved installer has access to full industry-leading technical support and maintaining Topseal approval means that your installer has a good knowledge of the product, can install the product to comply with our own quality benchmarks and is your guarantee that your job will be completed to the highest standards.
Read the Topseal Customer Charter here.