Topseal Approved Installers
As an architect or specifer, it is useful to know the level of training that each and every installer must go through in order to achieve Topseal approved installer status. In addition to initial training, on-site training and regular updates, every Topseal approved installer must agree for their work to be checked at random.
An additional safeguard is put in place through providing a customer service call after every installation, to ensure total customer satisfaction and to maintain quality workmanship.
With the highest specification product on the market and the finest network of approved installers, Topseal has no quibbles about providing a full 25-year product and workmanship guarantee, even in the event that an installer ceases trading, with the optional guarantee protection scheme, the guarantee is still valid.
To give you an insight into the approval process, here are the details:
Initial Training
Initial training is a full three-day course at the Topseal dedicated training facilities in Harrogate, Yorkshire. The intensive training course is in-depth and covers a number of key elements, essential to ensure that all prospective Topseal installers achieve the high standards expected of all Topseal approved installers.
Training includes:
- Good housekeeping practices
- Understanding Topseal specification
- Topseal theory
- Topseal product training
- Installation demonstrations and guidance
- Practical installation
- Learning how to trouble-shoot and problem solve with Topseal
- Health & Safety training
- Understanding the installer charter
- Individual practical skills and knowledge assessment
- On-site assessment
Once the initial training is completed every Topseal approved installer has access to industry-leading technical support.
On-site training
Every approved installer must undertake expert on-site training, including advice on application and assistance to enable to ensure that all Topseal systems are installed to the quality standards expected by Topseal, architects and specifiers.
There is an individual assessment carried out to ensure that all installers meet the required standards, prior to being granted official Topseal approved installer status.
Ongoing quality assessments
Every Topseal approved installer must agree to the head office making customer service courtesy calls after every completed job, so that quality standards can be maintained. Additionally, random on-site inspections are carried out by Topseal, to check on the quality of work and to deliver consistently high standards across the nationwide network of approved Topseal installers.
Keeping up-to date with system advances
Installers are provided with regular Health & Safety updates, technical advances and market information. By keeping them in touch with Topseal head office, Topseal standards can be kept consistently high, right across the UK.